FAQs

1. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery time depends on your location and takes on average 7–20 business days.

2. Is shipping free?

Yes! We offer free shipping on all orders – no hidden fees.

3. Where do you ship from?

We work with trusted suppliers and warehouses around the world, mainly in the USA, Europe, and Asia, to provide a wide selection of products and fast processing times.

4. What if my product arrives damaged?

Your satisfaction is our top priority. If your item arrives damaged or incomplete, contact us within 14 days of receiving your order, and we’ll arrange a replacement or full refund.

5. How can I track my order?

Once your order has shipped, you will receive a tracking number and link via email so you can follow your package in real-time.

6. Can I return a product if I change my mind?

Yes, we offer a 30-day return policy. Items must be unused and in their original packaging. To start a return, simply contact our customer support team.

7. Are your products safe for dogs?

Absolutely! All of our products are carefully selected and tested to ensure the safety, comfort, and happiness of your pup.

8. Do you offer discounts?

Yes – we regularly run promotions and special offers. Sign up for our newsletter to be the first to hear about new deals and exclusive discounts.

9. How can I contact you?

You can reach us through the Contact Us page or by email at: doglyfeofficial@gmail.com